SSH Reaches Settlement in GC Services Call Center Overtime Lawsuit

The law firms of Stueve Siegel Hanson LLP and Weinhaus & Potashnick filed a class and collective action lawsuit seeking unpaid regular and overtime wages on behalf of call center employees who primarily work on the telephones speaking with customers. These employees worked in call center facilities located across the country and operated by GC Services Limited Partnership.

The lawsuit alleged that GC Services consistently violated federal and state wage and hour laws by failing to pay its call center employees all earned wages and overtime and by failing to accurately record all time worked pre-shift and post-shift and over their unpaid lunch breaks. Examples of the alleged unlawful practices include requiring employees to work "off-the-clock" by not paying for pre-shift work such as booting up and logging in to computer terminals, accessing a variety of computer applications and programs, skip tracing, as well as other tasks integral and indispensable to their primary job duties. The lawsuit was brought under federal law, the Fair Labor Standards Act, and is on behalf of all current and former GC Services call center employees who are or were paid hourly at any GC Services facility across the United States.

The United States District Court for the Western District of Missouri certified the case as a collective action and notice was sent to all eligible employees informing them of their right to join. The period the case closed on June 1, 2011. Plaintiffs also filed a motion to certify the case as a class action under California law in the spring of 2011.

In the fall of 2011, the Parties reached an agreement to settle both the Missouri FLSA action and the California Rule 23 class action. The Western District of Missouri Court approved the FLSA settlement and funds have been distributed to the individuals who opted-in to the lawsuit. After holding a Final Fairness Hearing, the California Rule 23 class action settlement was approved in the United States District Court for the Southern District of California. Settlement funds will be distributed to eligible California class members in July.

  • Our pick for bet-the-company litigation

    - CEO, Heartland Spine & Specialty Hospital
  • Stueve Siegel Hanson 'beats the big guys in court'

    - Modern Healthcare covering SSH landmark anti-trust case
  • Big firm lawyers, small firm service.

    – President – Overlap, Inc.
  • Best of the Bar

    – Kansas City Business Journal
  • One of the best plaintiff’s lawyers in the country.

    – Lawdragon Magazine

Contact Us



  • Benchmark Plaintiff

    Benchmark Plaintiff

  • Commercial Litigation

    Commercial Litigation

  • Super Lawyers 2017

    Super Lawyers 2017

  • American Association for Justice

    American Association for Justice

  • Best Lawyers

    Best Lawyers

The information you obtain at this site is not, nor is it intended to be, legal advice. You should consult an attorney for advice regarding your individual situation. We invite you to contact us and welcome your calls, letters and electronic mail. Contacting us does not create an attorney-client relationship. Please do not send any confidential information to us until such time as an attorney-client relationship has been established.

The choice of a lawyer is an important decision and should not be based solely upon advertisements.